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Michael Green

Curriculum Vitae — IT Support Specialist

Curriculum Vitae — IT Support Specialist

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IT Support Specialist, FMC
2025 – current · Hørsholm
2025 – nuværende · Hørsholm
  • IT support and operations for around 100 employees across all departments on site, including sales/support and GMP-regulated laboratory departments.
  • Installation, configuration, and maintenance of laptops, desktops and phones.
  • Maintained documentation of internal configurations and processes for SharePoint and OneNote knowledge base.
  • Managed audio, video, and video-conferencing infrastructure, including meeting room installation and support.
  • Delivered day-to-day IT services ensuring system availability and user satisfaction.
  • Handled user on-boarding and off-boarding, including IT training, hardware provisioning, account setup, GSM subscriptions, and home internet orders.
  • Provided end-user support for computer hardware and software issues.
  • Performed user data restoration from local and physical storage backups.
  • Ensured workstation compliance through Windows patching, Microsoft Defender, and SCCM reporting.
  • Managed client hardware lifecycle, including ordering, inventory control, and capacity forecasting.
  • Administered corporate mobile phones and employee home internet solutions.
  • Supported access control systems (Nox), including badge management and time registration.
  • Managed IT purchasing processes and vendor order handling.
  • Acted as IT Project Manager for business applications initiatives, and led project management activities related to facilities and infrastructure.
  • Coordinated and managed cloud-based IT projects, and client projects such as PC refresh cycles and application deployments.
  • Maintained site Business Continuity and Business Impact Analysis documentation, including annual testing.
  • Administered user support and incident resolution through ServiceNow ticket management.
  • Supported Chromeleon and Agilent analytical infrastructure (servers and clients) with GLP-compliant validation.
  • Provided IT support for laboratory and QA equipment-connected PCs.
  • Site/lokal IT med ansvar for daglig drift for alle afdelinger med cirka 100 personer på sitet, heriblandt laboratorieafdelinger omfattet af GMP-retningslinjer.
  • Installation, konfiguration og vedligeholdelse af Windows laptops og desktops samt smartphones.
  • Dokumentation og vedligeholdelse af hardware- og softwarelandskab.
  • Administration af lyd-, billed- og videokonferenceudstyr, herunder installation og support i mødelokaler.
  • Levering af daglig IT-service med fokus på systemtilgængelighed og brugertilfredsstillelse.
  • Onboarding og offboarding af medarbejdere, herunder IT-oplæring, hardware-klargøring, kontoopsætning, GSM-abonnementer og bestilling af hjemmeinternet.
  • Brugersupport vedrørende hardware- og softwareproblemer.
  • Gendannelse af brugerdata fra lokal og fysisk lagerbackup.
  • Sikring af workstation-compliance via Windows-patching, Microsoft Defender og SCCM-rapportering.
  • Administration af klienthardwarens livscyklus, herunder bestilling, lagerstyring og kapacitetsforecast.
  • Administration af mobiltelefoner og medarbejdernes hjemmeinternetløsninger.
  • Support af adgangskontrolsystemer (Nox), herunder kortadministration og tidsregistrering.
  • Håndtering af IT-indkøbsprocesser og leverandørordrer.
  • IT-projektleder for initiativer inden for forretningsapplikationer, og IT-projektledelse relateret til faciliteter og infrastruktur.
  • Koordinering og styring af skybaserede IT-projekter samt IT-klientprojekter såsom PC-fornyelsescyklusser og applikationsudrulninger.
  • Vedligeholdelse af Business Continuity- og Business Impact Analysis-dokumentation for sitet, herunder årlig afprøvning.
  • Brugersupport og håndtering af hændelser via ServiceNow-ticketstyring.
  • Support af Chromeleon og Agilent analytisk infrastruktur (servere og klienter) med GLP-kompatibel validering.
  • IT-support til laboratorieudstyr og QA-tilknyttede PC'er.
IT Support Specialist, Mercell
2022 – 2025 · Copenhagen, Denmark
  • Internal IT support for 450 employees across 8 countries.
  • Installation, configuration, and maintenance of Windows and Mac laptops, phones and tablets.
  • Maintained documentation of internal configurations and processes for the Confluence knowledge base.
  • Administration and maintenance of core IT applications: Okta, Google Workspace, Atlassian (Jira and Confluence), and Microsoft Azure environments.
  • Meeting room / AV maintenance.
  • On- and off-boarding of employees, both locally and remote.
  • Responsible for IT support in Denmark for Copenhagen, Odense and Vejle locations.
  • IT projects including Okta integrations and maintenance, network infrastructure upgrades and installations, and IT ticketing workflow integrations through Jira.
  • Liaison for local telecom providers, ISPs, and IT service providers.
  • Hardware procurement across multiple suppliers.
  • IT-support for 450 interne medarbejdere på tværs af 8 lande.
  • Installation, konfiguration og vedligeholdelse af Windows- og Mac-laptops, telefoner og tablets.
  • Vedligeholdelse af dokumentation af interne konfigurationer og processer.
  • Administration og vedligeholdelse af IT-applikationer og portaler, herunder Okta, Google Workspace, Atlassian (Jira og Confluence) samt Microsoft Azure-miljøer.
  • Vedligeholdelse af AV-udstyr i mødelokaler.
  • Onboarding og offboarding af medarbejdere, lokalt og remote.
  • Ene ansvarlig for IT-support i Danmark for lokationer i København, Odense og Vejle.
  • IT-projekter såsom Okta-integrationer og vedligeholdelse, opgraderinger og installationer af netværksinfrastruktur samt integrationer af IT-ticket-processer via Jira.
  • Kontaktperson for lokale teleudbydere, internetudbydere og IT-serviceleverandører.
  • Indkøb af hardware på tværs af flere leverandører.
Student, Data and Communications Program, TEC & Jumbo Computer ApS
Studerende, Data- og kommunikationsuddannelsen, TEC & Jumbo Computer ApS
2020 – 2022 · Lyngby / Elsinore, Denmark
2020 – 2022 · Lyngby / Helsingør
  • Completed the IT Supporter program with a final exam grade of 12 (highest grade).
  • Student position at Jumbo Computer ApS throughout the program, assigned tasks ranging from PC building to first- and second-level support for private clients and consulting for larger businesses.
  • Færdiggjorde IT-supporter-uddannelsen med en afsluttende eksamenskarakter på 12.
  • Elevstilling hos Jumbo Computer ApS under hele forløbet, hvor jeg udførte opgaver som PC-bygning, første- og anden-level support til private kunder samt konsulentarbejde for mindre virksomheder.
Warehouse and Logistics Employee, Løgstrup Steel
Lager- og logistikmedarbejder, Løgstrup Steel
2010 – 2020 · Kvistgård, Denmark
2010 – 2020 · Kvistgård
  • Responsible for the department serving the Vestas customer.
  • Development of logistics systems and packaging methods to optimize and streamline warehouse and shipping processes.
  • Procurement, planning, shipping, forecasting, invoicing, and order processing.
  • Medansvarlig for afdelingen for Vestas-kunden.
  • Udvikling af logistiksystemer og pakkemetoder for at optimere og effektivisere lager- og forsendelsesprocesser.
  • Indkøb, planlægning, forsendelse, forecasting, fakturering og ordrebehandling.
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Windows (user & server) macOS Linux Procurement Hardware maintenance & servicing Application landscape administration Microsoft & Google environments Microsoft 365 VBA scripting PowerShell scripting AI-assisted coding (vibe coding) IoT devices Smart home technologies Intune Entra ID SharePoint Virtualization Backup & disaster recovery
Windows (bruger- & serverorienteret) macOS Linux-distributioner Indkøb Hardware servicering Administration af applikationslandskab Microsoft- & Google-orienterede miljøer Office 365 VBA-scripting PowerShell-scripting AI-kodning (vibecoding) IoT-enheder Smart-home Intune Entra ID SharePoint Virtualisering Backup

Plus a general ability to quickly learn new technologies, platforms, and systems.

Samt evne til hurtigt at lære nye teknologier, platforme og systemer.

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Danish — Native Dansk — Modersmål English — Fluent Engelsk — Flydende
ls ./interests
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Family Travel Home improvement DIY AI / Vibecoding Gadgets Smart-home Gaming
Familie Rejser Bolig forbedring Gør-det-selv AI / Vibecoding Gadgets Smart-home Gaming

Interested in working together? Get in touch.

Interesseret i et samarbejde? Kontakt mig.

get in touch → kontakt mig →